Terex Corporation

  • Aftermarket Manager

    Location US-KY-Louisville
    Posted Date 2 weeks ago(5/11/2018 11:12 AM)
    Job ID
    2018-37928
    # Positions
    1
    Category
    Aftermarket
  • Overview:

    Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services.  The company is passionate about producing equipment that improves the lives of people around the word.  Terex operations are global, yet each office or factory is a close-knit community.  Terex provides team members with a rewarding career and the opportunity to make an impact.  The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship.  It encourages continuous improvement and offers free courses available through Terex University.  Women@Terex provides a supportive network for Terex women in their jobs and careers.  It's an exciting time to be part to the expanding manufacturing sector.  Terex is a place where you can work and grow.  Come talk to us!

     

    The Louisville location is a part of the Materials Processing segment of Terex.  We provide sales, service, technical support and distribution of machinery and aftermarket parts to North America for multiple brand lines. 

     

    Responsibilities:

    This position is responsible for managing the aftermarket parts operations, warehouse, and customer support function for MP Louisville.

     

    Responsibilities:

     

    • To effectively manage the parts operation as it flows through the warehouse
    • To effectively manage and promote continuous improvement for the parts operation and customer support function for Terex
    • Manage parts operations team, consisting of warehouse and aftermarket product support team  
    • Ensure utilization of processes and systems in place to deliver high quality performance and customer satisfaction
    • Ensure utilization of processes and systems in place to efficiently and effectively run parts warehouse (receiving, pick, pack & ship, inventory levels)
    • Inventory management to include forecasting, adjustments, and reporting
    • Develop and support the aftermarket department within our North American dealer/key account network
    • To achieve customer satisfaction and enhance parts sales performance.
    • Accurately report key metrics for parts, warranty and customer responsiveness
    • Represent Terex dealer conferences and exhibitions
    • Build key working relationships internally with sales, service, supply chain, and aftermarket team to ensure world class customer support is delivered
    • Ensure that agreed parts sales targets are met and exceeded where possible
    • Help ensure parts supply successfully meets customer demand
    • Establish relationship with distributor network and key accounts 
    • Understands competitor products and pricing to identify sales opportunities 
    • Resolve issues that can’t be resolved by the assigned customer service representative or direct to the appropriate person to be resolved.
    • Receive and respond to all customer inquiries and complaints
    • Guiding complaint resolution to ensure that proper and satisfactory closing is obtained for dealer.
    • Partner with Health Safety & Environment team to ensure Terex HSE standards are met
    • Other duties as assigned

     

     

     

     

     

     

     

    Qualifications:

    Basic Qualifications:

    • 3+ years of experience working in a customer service and team oriented environment, preferably in aftermarket parts business, heavy equipment industry or company that sells through a dealer distribution model. 
    • 3+ years of experience managing or supervising teams.

    Preferred Qualifications:

    • Bachelor Degree
    • Proficient skills in writing and communicating professionally in terms of the ability to negotiate, convince, sell and influence customers, vendors, and co-workers.
    • 5 years of experience and in-depth knowledge of aftermarket parts business and product support processes.
    • Excellent communication and analytical skills.
    • Ability to develop positive relationships, while maintain trust and support with colleagues, team members and distributors, key accounts and customers
    • Strong problem solving skills 
    • Patience and persistence in the service of the customer and the ability to work under pressure.  Must be able to provide accurate and fast response to customer needs.
    • Demonstrated ability to work closely in team environment with other managers and co-workers.
    • Must be able to speak, read and write fluently in the English language.
    • Proficient knowledge of various computer applications (Word, Excel, Outlook, PowerPoint, etc.)

     

    Some travel is required (10-20%)

     

    It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities. 

    An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V

     

    TRSR1234

     

     

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