Terex Corporation

  • Product Support Specialist

    Location US-KY-Louisville
    Posted Date 3 weeks ago(5/9/2018 2:32 PM)
    Job ID
    2018-37720
    # Positions
    1
    Category
    Aftermarket
  • Overview:

    Terex Corporation is a $4.5 billion, publicly traded global manufacturer of lifting and material processing products and services.  The company is passionate about producing equipment that improves the lives of people around the world.  Terex operations are global, yet each office or factory is a close-knit community.  Terex provides team members with a rewarding career and the opportunity to make an impact.  The company values diversity and inclusion, safety, integrity, respect, servant leadership, courage and citizenship.  It encourages continuous improvement and offers free courses available through Terex University.  Women@Terex provides a supportive network for Terex women in their jobs and careers.  It’s an exciting time to be part of the expanding manufacturing sector.  Terex is a place where you can work and grow.  Come talk to us!   

     

     

    Responsibilities:

    This position is responsible for handling assigned customer inquiries pertaining to price and availability along with parts help identification. 

     

    • Manage customer order book from placement of order to the closing of order.
    • Receive and respond to all customer inquiries and complaints within a 24 to 48 hour turn-around
    • Advise dealers on the availability of conversion parts and assist dealer and /or customer to solve problems associated with replacement parts.
    • Drive inside and outside sales for Aftermarket, to include suggestive selling
    • Manage all assigned orders with focus on emergency orders by expediting through supply chain
    • Enter requisitions for order placement with supply chain
    • Prepare parts quotations for dealers.
    • Daily phone and email correspondence with dealer network.
    • Communicate to factory through the Helpdesk system- follow-up, follow-through & close issues once resolved
    • Complaint resolution and/or move to appropriate team member for resolution

    Qualifications:

    Basic Qualifications:

    • 3 years’ experience working in a role with similar responsibilities
    • HS diploma or GED

    Preferred Qualifications:

    • 1+  year experience w/Oracle, ERP system or SAP
    • MS Office
    • Experience working within a specialized call center with strong orientation for prompt accurate response
    • Mechanical aptitude
    • College degree 
    • Ability to write and communicate professionally w/both customers & co-workers

    It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities.

     

    An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V

     

    TRSR1234

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