Terex Corporation

Product Support Specialist

Location US-KY-Louisville
Posted Date 1 month ago(1/19/2018 5:31 PM)
Job ID
2018-36548
# Positions
1
Category
Aftermarket

Overview:

About Terex

Terex is a global manufacturer of lifting and material processing products and services that deliver lifecycle solutions to maximize customer return on investment. Terex delivers lifecycle solutions to a broad range of industries, including construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining.  Terex reports in three business segments: Aerial Work Platforms; Cranes; and Materials Processing. Terex offers financial products and services to assist in the acquisition of Terex equipment through Terex Financial Services. For more information about Terex, its products and services, visit www.terex.com and/or www.facebook.com/TerexCorporation.

 

 

Position Overview

This position will assist with handling customer inquiries pertaining to price and availability for our Fuchs brand of material handlers.  The position will also be responsible for parts identification, tracking of orders, customer assistance in regard to product technical manuals, order placement, and working with sales team members to identify specific needs and prepare parts quotations.  In addition, manage customer order book from placement of order to the closing of order.

Responsibilities:

  • Receive and respond to all customer inquiries and complaints within a 24 to 48 hour turn-around.
  • Advise dealers on the availability of conversion parts and assist dealer and /or customer to solve problems associated with replacement parts.
  • Drive inside and outside sales for Fuchs NA aftermarket parts, to include suggestive selling.
  • Manage all assigned orders with focus on emergency orders by expediting through supply chain.
  • Enter requisitions for order placement with supply chain.
  • Learn to prepare parts quotations for dealers.
  • Daily phone and email correspondence with dealer network.
  • Communicate to factory through the Helpdesk system- follow-up, follow-through & close issues once resolved.
  • Complaint resolution and/or move to appropriate team member for resolution.

Qualifications:

Basic Qualifications:

  • HS Diploma or GED
  • 2+ years of customer service experience

Preferred Qualifications:

  • Mechanical Aptitude
  • Customer service and/or sales experience within heavy equipment industry
  • MS Office
  • Excellent interpersonal skills, to include proper phone etiquette and positive attitude
  • Detail oriented w/good organizational skills
  • Demonstrated ability to provide excellent customer service
  • Strong follow through capability & commitment to getting the job done

TRSR1234

 

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