Terex Corporation

Shop Service Supervisor - Waukesha

US-WI-Waukesha
3 days ago(12/11/2017 1:52 PM)
Job ID
2017-35749
# Positions
1
Category
Aftermarket

Overview:

About Terex

 

Terex is a global manufacturer of lifting and material processing products and services that deliver lifecycle solutions to maximize customer return on investment. Terex delivers lifecycle solutions to a broad range of industries, including construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining.  Terex reports in three business segments: Aerial Work Platforms; Cranes; and Materials Processing. Terex offers financial products and services to assist in the acquisition of Terex equipment through Terex Financial Services. For more information about Terex, its products and services, visit www.terex.com and/or www.facebook.com/TerexCorporation.

 

Responsibilities:

This position is a responsible to coordinate all aspects of the service department, including team member supervision, customer service & satisfaction, quality control and related functions. Responsible for shop operations for maximum efficiency and customer satisfaction.  Provide back-up to Service Manager.

Responsibilities:

 

  • Supervise staff, mentor and drive organization to superior performance levels. Hold team accountable for service and performance objectives.
  • Manage short and long term plans to attain service objectives including operating profit, cash flow and inventory levels for all income streams.
  • Oversees the scheduling of repairs with customers and prepares schedule for shop personnel.
  • Oversees timely processing of work orders.
  • Manage all shop service functions including: the preparation of quotations for service repairs, scheduling of branch technicians and mechanics.
  • Provide customers on-time delivery of quality services and products.
  • Assist in maintaining facility and ensure branch compliance with local, state and Federal laws, rules and regulations, including OSHA and EPA, while maintaining a safe, clean working environment.
  • Preparation of an annual budget and tracking to ensure operation works within budget constraints.
  • Direct the work of service leads and personnel in shop.
  • Supervise training for leads and shop service technicians.
  • Track career path progress and training initiatives.
  • Assist in supervision of parts procurement.
  • Responsible for scheduling, timecard recording, vacation and absence tracking, and conducting interviews for shop service technicians.
  • Responsible for layout of repair work projects, quality control, job estimates, documentation, safety and waste control.
  • Responsible for daily activities of the leads as well as coordinate completion of jobs with customers.
  • Insure customer and vendor satisfaction with warranty work.
  • Other related duties that may be assigned by Manager.

Qualifications:

Basic Qualifications:

  • High School Diploma or Equivalent.
  • 5 - 7 years of industry related experience, with a background in AWP, utility truck or heavy equipment support services experience.

Preferred Qualifications:

  • Associates degree, vocational degree in a technical discipline and 2+ years industry related experience.
  • Technical knowledge and diagnostic capabilities for Mechanical, Hydraulic and Electrical systems. Knowledge of digger derricks, aerial and man-lifts a plus.
  • Ability to read and interpret manuals and schematics a plus
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals.
  • Effectively interact with others.
  • Commitment to company values.
  • Excellent interpersonal skills and the ability to work well with people at all levels including employees, customers and vendors.
  • Excellent written and verbal skills and have current PC skills (e.g., proficient in Microsoft Office type software including Excel and Word).
  • Candidate must exhibit strong ability in communication, leadership, and customer service.
  • Prior supervisory or lead experience preferred.
  • Valid driver’s license, CDL preferred; good driving record.

It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities.

 

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V

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