Terex Corporation

Warranty Coordinator

US-SD-Watertown
3 weeks ago
Job ID
2017-35544
# Positions
1
Category
Aftermarket

Overview:

Terex is a global manufacturer of lifting and material processing products and services that deliver lifecycle solutions to maximize customer return on investment. Terex delivers lifecycle solutions to a broad range of industries, including construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining.  Terex reports in three business segments: Aerial Work Platforms; Cranes; and Materials Processing. Terex offers financial products and services to assist in the acquisition of Terex equipment through Terex Financial Services. For more information about Terex, its products and services, visit www.terex.com and/or www.facebook.com/TerexCorporation.

 

 

Responsibilities:

Essential Job Functions / Responsibilities:

  • Organize and coordinate all designated product support projects including recall campaigns.
  • Maintain master records for product support projects, including equipment listings, mailings, completion documents and reimbursements.
  • Coordinate repairs associated with product support projects through the Terex Service Groups or other approved entities.
  • Place orders for parts and perfom follow up inquiries on scheduled repairs.
  • Compile information and data associated with each project as required.
  • Communicate and field calls from Service Groups and Equipment Owners regarding warranty projects.
  • Learn other duties within the product support Department including: Claim Processing, RGA tracking, equipment registration and serve as a primary backup to department personnel.
  • Be a strong member of the Terex Warranty Team and work to achieve company and departmental goals.
  • Additional duties as assigned.

 

 

Qualifications:

Experience Level:

  • 2 years of experience in customer service or product support.

 

Required Skills:

  • Technology Skills - Must have a high competency working with Microsoft Office.
  • Excellent organizational, communication, and interpersonal skills.
  • Excellent collaboration and teamwork skills.
  • Strong written and verbal communication skills.
  • Excellent problem solving skills.
  • Familiarity with Customer Resource Management (Sales Force) is desired but not mandatory.

 

 

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