Terex Corporation

Parts Customer Service Representative

US-WI-Waukesha
3 months ago
Job ID
2017-35308
# Positions
1
Category
Aftermarket
Posting Location
Waukesha - WI - USA

Overview:

Terex is a global manufacturer of lifting and material processing products and services that deliver lifecycle solutions to maximize customer return on investment. Terex delivers lifecycle solutions to a broad range of industries, including construction, infrastructure, manufacturing, shipping, transportation, refining, energy, utility, quarrying and mining.  Terex reports in three business segments: Aerial Work Platforms; Cranes; and Materials Processing. Terex offers financial products and services to assist in the acquisition of Terex equipment through Terex Financial Services. For more information about Terex, its products and services, visit www.terex.com and/or www.facebook.com/TerexCorporation.

 

Terex Services North America provides the most reliable crane and heavy equipment repair and maintenance services available today. From inspections and certifications to installations and upgrades, Terex Services works closely with our customers to determine the right solution for their needs. Our skilled technicians are well-versed in all major brands and can provide impartial, constructive advice. In addition to our wide range of quality services, Terex Services also offers access to a complete line of pre-engineered and custom components, accessories and parts from today’s most trusted manufacturers.

 

Coordinate parts department functions and provide a high level of service to the customers of Terex Utilities. The Parts Coordinator will generate new parts business, maintain parts inventory, including procurement and disposal, conduct all shipping and receiving activities and assist customers (internal and external) with parts needs.

 

 

Responsibilities:

  • Develop and drive parts sales in a defined territory.
  • Research and quote parts to key customers
  • Contact the customer to clarify any technical data having to do with a requested part, model, or terminology.
  • Direct processing and order entry of customer parts orders into ERP system
    • Contact and have a good working relationship with all company departments and operating groups to provide the best service and delivery to our end users.
    • Effectively promote and maintain customer relationship and good will in the area of product services to include expediting deliveries, complaints, and service. To provide support services to our distributors for our customers, equal to the product we sell, unequalled in the business
    • When required, refer part numbers (including marked up sketches, if required) to Engineering for required print of kit sheet updates.
    • Participate in meetings when required to keep informed n procedures, offer constructive recommendations to problems, and otherwise assist in the overall Parts Department work practices
    • Capable of cross training in the areas of invoicing cycles, limited material control, and general office practices.
    • Report major irregularities to supervisor and assist where possible to initiate corrective measures.
    • Perform job tasks from time to time as assigned by manager

Qualifications:

Basic Qualifications:

  • High School Diploma or GED
  • 6 months + experience in parts sales or order desk preferably with heavy equipment

 

Preferred Qualifications:

  • Mechanical aptitude
  • Courses in business, data processing and industrial arts beneficial
  • Strong parts and parts research knowledge - including parts ordering
  • PC Skills including Excel

It is the policy of Terex to attract and retain the best qualified employees. We are committed to providing employment opportunities to the most qualified internal and external candidates based on work-related factors and to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law. In addition, Terex will provide reasonable accommodations for qualified individuals with disabilities.

 

An Equal Opportunity Employer/Affirmative Action Employer M/F/D/V.

 

TRSR1234

 

 

 

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