Terex Corporation

Customer Support Manager UK & Ireland (m/f)

GB-BUC-Long Crendon
3 months ago
Job ID
2017-34780
# Positions
1
Category
Aftermarket

Overview:

This opportunity provides an individual to join a successful business at a time of growth, they will be given first class training and an opportunity to work with a broad range of equipment due to the broad scope of equipment included in the Terex Cranes portfolio.  The role will be an opportunity to have a real impact on a business where the current worker happiness is not high, through good leadership and management the opportunity exists to make a high performing and happy team.

Responsibilities:

  • Sales responsibility for Customer Support in the Region / Country
  • Complete responsibility for the technical support of customers in the sales territories.
  • Responsibility for the implementation of high quality service work in these countries, for a fee or as part of the Terex Guarantee.
  • Responsibility for the spare parts supply in these markets
  • Responsible for all necessary administrative development in the service
  • Continuous monitoring of market development for the timely adjustment of the service structure and capacity
  • Regular assessment of customer requirements, continuous improvement of service Terex Cranes and its acceptance by the customer
  • Monitoring of product quality in the markets, regularly informed of corresponding departments in the Cranes manufacturing plants
  • Work with the relevant departments in Cranes Manufacturing Plants at case by case, delivering superior solutions.
  • Regular and situational reports to Customer Support Director of Terex Cranes
  • Responsible for efficient processes and structures in the office
  • Responsibility for structured, professional and goal-oriented operations of service technician
  • In some cases, cooperation with external service providers and suppliers
  • Monitoring of the consistent implementation of mandated, technical measures or prioritization of technician missions
  • Qualification, instruction and guidance of subordinate employees
  • Monitoring the travel activities and travel costs, especially for field staff
  • Establish and maintain customer contacts

Qualifications:

  • Completed technical college or university degree or technician / foreman with many years of experience in the service of the capital equipment branch
  • Solid technical background
  • Many years of experience leading a business unit for the operative service support
  • Many years of management experience
  • Fluent English
  • MS Office, possibly SAP
  • Practice dealing with customers

Apply now!
Please apply on our career page www.terex.de/karriere


For further details about the job, please contact Michel Koehren (+41 526 33 4031).

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