Terex Corporation

Customer Support Manager UK & Ireland (m/f)

GB-BUC-Long Crendon
3 months ago
Job ID
# Positions


This opportunity provides an individual to join a successful business at a time of growth, they will be given first class training and an opportunity to work with a broad range of equipment due to the broad scope of equipment included in the Terex Cranes portfolio.  The role will be an opportunity to have a real impact on a business where the current worker happiness is not high, through good leadership and management the opportunity exists to make a high performing and happy team.


  • Sales responsibility for Customer Support in the Region / Country
  • Complete responsibility for the technical support of customers in the sales territories.
  • Responsibility for the implementation of high quality service work in these countries, for a fee or as part of the Terex Guarantee.
  • Responsibility for the spare parts supply in these markets
  • Responsible for all necessary administrative development in the service
  • Continuous monitoring of market development for the timely adjustment of the service structure and capacity
  • Regular assessment of customer requirements, continuous improvement of service Terex Cranes and its acceptance by the customer
  • Monitoring of product quality in the markets, regularly informed of corresponding departments in the Cranes manufacturing plants
  • Work with the relevant departments in Cranes Manufacturing Plants at case by case, delivering superior solutions.
  • Regular and situational reports to Customer Support Director of Terex Cranes
  • Responsible for efficient processes and structures in the office
  • Responsibility for structured, professional and goal-oriented operations of service technician
  • In some cases, cooperation with external service providers and suppliers
  • Monitoring of the consistent implementation of mandated, technical measures or prioritization of technician missions
  • Qualification, instruction and guidance of subordinate employees
  • Monitoring the travel activities and travel costs, especially for field staff
  • Establish and maintain customer contacts


  • Completed technical college or university degree or technician / foreman with many years of experience in the service of the capital equipment branch
  • Solid technical background
  • Many years of experience leading a business unit for the operative service support
  • Many years of management experience
  • Fluent English
  • MS Office, possibly SAP
  • Practice dealing with customers

Apply now!
Please apply on our career page www.terex.de/karriere

For further details about the job, please contact Michel Koehren (+41 526 33 4031).


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed

Need help finding the right job?

We can recommend jobs specifically for you! Click here to get started.